(eBook) (PDF) Customer Service: A Practical Approach, 6th edition

Description

Overview

Customer Service will help you achieve customer service excellence. The text offers an extensive collection of activities to get you hands-on with problem-solving and communication strategies. You’ll also learn to use technology to improve and sustain customer satisfaction and business relationships.

Published by Pearson (July 14th 2021) – Copyright © 2013
ISBN-13: 9780137546381
Subject: Entrepreneurship
Category: Customer Service: A Practical Approach