(eBook) (PDF) Customer Service: Career Success Through Customer Loyalty, 6th edition
Paul R. Timm
Customer Service provides a systematic process for building essential service skills. It looks at how to transform good service intentions into a workable plan yielding loyalty and success. Key topics include social networking, trustworthiness, internal customers, emerging technologies and stress-reduction techniques.
Published by Pearson (July 14th 2021) – Copyright © 2014
Category: Customer Service: Career Success through Customer Loyalty
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