(eBook) (PDF) Customer Service: A Practical Approach, 6th edition
Elaine K. Harris
Customer Service will help you achieve customer service excellence. The text offers an extensive collection of activities to get you hands-on with problem-solving and communication strategies. You’ll also learn to use technology to improve and sustain customer satisfaction and business relationships.
Published by Pearson (July 14th 2021) – Copyright © 2013
Category: Customer Service: A Practical Approach
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