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[Download] The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management


By: Knapp, Donna J. Ross Publishing Inc. Publication: Year: 2010 ISBN: 9781604270495, 9781604276916 Format: EPUB + Converted PDF OCR:OCRed, Searchable Quality:Good File Delivery:Sent Via Email in 1-24 hours on working days This is just ebook, Access Codes or any other Supplements excluded!